Boston MedFlight's mission is to extend the tertiary level care services of the major Boston hospitals to the citizens of Massachusetts and New England. Boston MedFlight provides ground critical care services and has hired Boston Air Charter (BAC) as our fixed wing jet transport provider to broaden our service area and meet the needs of patients requiring transport. When in need of our services, please dial our toll-free number 1-800-233-8998. Our Communications Specialists are on hand 24 hours a day, 7 days a week to answer your questions and assist with coordinating the most appropriate mode of patient transport.

Scene requests usually originate from ground emergency personnel in the event of a patient sustaining illness or trauma in which transport to a tertiary level care facility or Trauma Center is warranted, according to the Commonwealth of Massachusetts' Statewide Trauma Triage Guidelines for Air Medical Services. The closest available helicopter is then requested for the scene in order to provide expeditious transport of the patient.

Interfacility requests commonly originate from the sending facility, but may also originate from the accepting facility when hospital to hospital contact has already been established. Patients transferred from one facility to another may travel by helicopter, ground critical care, or fixed wing jet vehicle.

Please refer to either Scene or Interfacility Requests to view information needed to request the most appropriate vehicle correctly and descriptions of the types of patients transported by Boston MedFlight.