Boston MedFlight's mission is to extend the tertiary level care services of the major Boston hospitals to the citizens of Massachusetts and New England. Boston MedFlight provides rotor wing (EraMED), ground critical care and fixed wing services (Boston Air Charter-BAC). Our fleet allows us to broaden our service area and meet the needs of patients requiring transport. When in need of our services, please dial our toll-free number at 1-800-233-8998. Our Communications Specialists are available 24 hours a day, 7 days a week to answer your questions and assist with coordinating the most appropriate mode of patient transport.

Scene requests originate from first responders and emergency personnel and patients are transported to the highest and most appropriate trauma center, according to the Commonwealth of Massachusetts' Statewide Trauma Triage Guidelines for Air Medical Services. Interfacility requests commonly originate from the sending facility, but may also originate from the accepting facility when hospital to hospital contact has already been established. Patients transferred from one facility to another may travel by helicopter, ground critical care, or fixed wing jet.